Return Policy

  • For all fresh product, it is recommended to check the product status immediately after receiving the package and refrigerated as needed. Any complain related to perishable won’t be accepted after 24 hours.
  • If any of your product/s are damaged in any way upon receipt, please call us on 020 8050 0060 or email us at 
  • If the product/s are faulty through no fault of your own, we will replace or refund the affected item/s.
  • Unless for quality issues, perishable items are not accepted for return. Please send an image of the damaged product along with your Order Number and an explanation of the problem. Dry goods will recover by 14 days return policy start from your receive day.
  • The pictures on the website are for reference only.
  • Refund will be returned to the original payment method within 5-7 working days, you can also choose EATOO Calories which will be back into your account on the same day.
  • The products purchased by points can only refunded in original payment method.